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We do not access or read the contents of your Excel workbooks. Your spreadsheet data remains private.
We never sell, rent, or trade your personal information to third parties.
Full compliance with EU GDPR and California CCPA data protection regulations.
Carriage Models ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Carriage Models Excel Add-in (the "Add-in") and related services (collectively, the "Services").
This policy applies to all users of our Excel Add-in and covers personal data processed in connection with your use of our Services. By using our Add-in, you consent to the collection and use of information in accordance with this policy.
We may collect the following personal information that you voluntarily provide:
Account Information: Name, email address, company name
Contact Information: When you contact support or provide feedback
Authentication Data: Microsoft 365 account information for Single Sign-On (SSO)
Usage Preferences: Settings and preferences within the Add-in
We do not access or read the contents of your Excel workbooks. Your spreadsheet data remains private and is not transmitted to our servers.
Model Data: When you create and save models, configurations, or settings using our Services, we may store this information to enable synchronization and collaboration features. This includes model parameters, preferences, and related metadata that you explicitly save through our Services.
We automatically collect certain technical information:
Usage Analytics: Feature usage, session duration, error logs
Device Information: Operating system, Excel version, device type
Performance Data: Add-in performance metrics and crash reports
Authentication Logs: Login timestamps and authentication events
We use your information to:
Provide and operate the Carriage Models Excel Add-in
Process and analyze your Excel data as requested
Synchronize your models and settings across devices
Authenticate and authorize access to your account
Provide customer support and respond to inquiries
We may use aggregated and anonymized data to:
Improve Add-in functionality and performance
Develop new features and capabilities
Analyze usage patterns and trends
Conduct research and analytics
We may share your information only in the following circumstances:
Service Providers: With trusted third-party service providers who assist in operating our services (e.g., cloud hosting, analytics)
Microsoft Integration: With Microsoft services for authentication and Office 365 integration as required for Add-in functionality
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of business assets
Consent: When you have given explicit consent for specific sharing
We implement appropriate technical and organizational security measures to protect your personal data:
Data in transit and at rest is encrypted using industry-standard protocols
Limited access to personal data on a need-to-know basis
Regular security assessments and vulnerability testing
Following secure coding practices and regular security updates
Collecting only necessary data and retaining it only as long as needed
| Data Type | Retention Period |
|---|---|
| Account Data | Duration of account + 3 years after closure |
| Usage Analytics | Aggregated and anonymized for up to 2 years |
| Support Communications | 3 years after resolution |
| Model Data | Until you delete it or close your account |
| Backup Data | Up to 30 days after deletion |
Under GDPR, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data ("right to be forgotten")
Request limitation of how we process your data
Request your data in a machine-readable format
Object to processing based on legitimate interests
Withdraw consent for data processing at any time
Under the California Consumer Privacy Act (CCPA), California residents have additional rights:
Right to Know: Request information about data collection and use
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Equal service regardless of privacy choices
To exercise any of these rights, please contact us at privacy@carriagemodels.com. We will respond to your request within 30 days (or as required by applicable law).
Your personal data may be transferred to and processed in countries other than your country of residence. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Certification schemes and codes of conduct
Other appropriate safeguards as required by applicable law
Our Add-in is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.
Our Add-in may use cookies and similar tracking technologies to enhance functionality and user experience. These technologies help us:
Remember your preferences and settings
Authenticate your account
Analyze usage patterns and performance
Provide personalized features
You can control cookie preferences through your browser settings, though this may affect Add-in functionality.
Note: This section applies to visitors of our website (carriagemodels.com) and is separate from our Excel Add-in service described elsewhere in this policy.
When you visit our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.
Opt-Out Options:
Browser Settings: Configure your browser to block or delete cookies
Do Not Track: Enable "Do Not Track" in your browser preferences
Email Preferences: Use the unsubscribe link in any marketing emails
Contact Us: Email privacy@carriagemodels.com to opt out of data collection
Important Clarification: We do not share your email address with third parties for their own marketing purposes. Any communications you receive from us will be directly related to our services or sent with your explicit consent.
Our Add-in integrates with Microsoft Office 365 and may connect to other third-party services. These integrations are governed by the respective privacy policies of those services:
Microsoft Office 365: Microsoft Privacy Statement
Other Integrations: Refer to respective service privacy policies
In the event of a data breach that may affect your personal data, we will:
Notify relevant supervisory authorities within 72 hours (where required by law)
Notify affected users without undue delay if the breach poses a high risk
Take immediate steps to contain and remedy the breach
Conduct a thorough investigation and implement additional safeguards
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
Posting the updated policy with a new effective date
Sending email notifications for significant changes
Providing in-app notifications where appropriate
Continued use of our Add-in after policy changes constitutes acceptance of the updated policy.
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority. Contact information for EU supervisory authorities can be found at https://edpb.europa.eu/about-edpb/board/members_en
© 2025 Carriage Models Inc. All rights reserved.
